Pono Home offers a 100% money back guarantee on labor costs for your home service. If we do not save you enough money in two years to make up for the cost of our labor in our service, we will refund you the money upon the following conditions.
- We love and trust our customers. We know no one will abuse this guarantee, but politely ask that you not request a refund if you have made any significant alterations to your home environment that would’ve created more demand during the prior year and offset the savings our service created for your home. This includes extra people moving into your home, incorporating an electric vehicle, adding irrigation to your yard, adding an additional refrigerator or freezer, and the like.
- Data. In order to document utility savings, we’ll need a year’s data prior to the service, plus two years data after the service. This should be easily accessible through your utility (energy, water, gas). Upon the two year anniversary of your service, if you believe that you have not saved money equivalent or equal to the cost of our labor during the initial service, you may email firstname.lastname@example.org with a copy of your latest energy and water bills. If you’re curious, estimates from our audit are based on methods developed by the EPA and Hawaii Energy’s Technical Reference Manual.
- Refunds on labor costs. Refunds for labor costs from a service will be issued after documentation has been received and confirmed by our office. This guarantee does not include refunds for the cost of materials, including, but not limited to lights, water fixtures, advanced power strips, timers, and other hardware; educational materials such as books and magnets; repair items like toilet flappers; or any other physical product we have sold and/or installed.
- Unaffiliated labor refunds. No refunds will be issued on labor that was done for any of our services that do not affect energy and/or water consumption, including many things more related to your comfort and less to your utility bills. Anything marked on your Service Agreement with an asterisk is not included in the performance guarantee.
- Price match guarantee. If, after your service, you find a better price on an equivalent product we sold you within 30 days and send us a link or a picture from a retail store, we’ll refund the difference on those products. This does not apply to any bulk/wholesale orders, short term sales, rebates, incentivized programs, promotional deals, etc. Just the regular retail price.